Customer Care


We accept Visa, MasterCard, American Express and Discover.  As our brick and mortar store is in MA, we are required to charge 6.25% sales tax on all orders shipped to MA addresses.  Once you complete the credit card information we will process your order and charge your card only when we ship. You will receive a confirmation and the tracking information for UPS and Priority Mail.


Most online orders are mailed via US Postal or UPS Ground.  Items under $50 are best mailed First Class Mail.     Gift Wrapping is always complimentary.

Priority Mail is sent anywhere within the Continental US based on package weights. Our mailing charges are by weight, not merchandise cost and we work very hard to keep your shipping fees reasonable.

Crafty Yankee normally ships within 3-4 business days of receipt of your order. You will be notified immediately of any items that are out of stock along with the expected delivery date

Store Pickup is available:   Order on-line and pick up at Crafty Yankee. You pay nothing for shipping and you get to come visit our special store and have a smiling person greet you with your package. All gift wrapped and ready to give if you'd like! 

Local Delivery is available: For Lexington residents only.   


Since many of our items are handcrafted, it is important to read the descriptions carefully and please note variations that make each piece unique.  If you are not satisfied with your purchase, simply contact us by email or phone to alert us of the return. Repackage carefully, include the original sales or gift receipt and return the item no later than 7 days after purchase for a refund, or within 30 days for an exchange or store credit.  Shipping fees are non-refundable.

No returns will be accepted after 30 days unless the item is defective. Personalized, custom or seasonal items are not returnable.


If your order is a gift please let us know during checkout and we will not include a receipt in the package.

Our Gift wrapping is complimentary. Please indicate the occasion and you can count on us to wrap your gift appropriately and make it look special with a hand tied ribbon!

If you would like us to include a gift card please type the wording in the Comments section and we will handwrite it on a card for you.


We simply don't have the ability to list all the unique items featured in our Lexington store. If there is something you would like to order that you saw when you visited (or someone told you about), please email or call with a description. If the item is still available, we would be happy to take a picture and then process an order for you!


We value our customers’ privacy and only collect and use your personal information to operate the website and deliver the services you have requested. We do not sell or share your contact information with any other source and will not compromise your privacy in any way. All orders are processed through a secure server and encrypted to keep your information safe. We may only use your email information for the communication of special offers pertaining to Crafty Yankee and you may unsubscribe at any time.